A Bengaluru apartment buyer secured relief from the Karnataka Real Estate Regulatory Authority (KRERA) after repeated complaints about water leakage in his unit. KRERA directed Smart Value Homes Pvt Ltd to conduct permanent repairs to address the seepage issue in the New Haven Bengaluru Phase V project at Dasanapura Hobli.
According to the order, the buyer took possession in December 2023 and soon noticed moisture seeping through the walls. Despite initial repair attempts by the developer, the defect resurfaced in May 2024. The developer received an email about the problem but did not respond further. After evaluating the evidence, KRERA ruled in favor of the homeowner and instructed the builder to resolve the defect within two months.
In a separate matter, KRERA reaffirmed that developers remain liable for rectifying structural flaws for five years after handing over a project. In June 2024, KRERA ordered SNR Square Pvt Ltd to repair rainwater seepage in an apartment at SNR Verity, Sarjapur, emphasizing that maintenance responsibility continues even after a residents’ association is formed.
Legal experts stress that under RERA, any defect related to structure, workmanship, or promised amenities reported within five years must be fixed free of charge within 30 days. If the builder fails to act, homeowners can claim compensation. Advocates recommend buyers document complaints thoroughly and escalate unresolved issues to RERA or consumer courts to safeguard their rights.