Adani Digital Labs (ADL), the technology arm of Adani Airport Holdings Limited, has unveiled a series of digital innovations aimed at transforming passenger experiences across its airports in India. The new initiatives, launched on 13 August 2025, include an expanded loyalty programme, a redesigned OneApp, and digital lounge services, all designed to improve convenience, comfort, and engagement.

Focus on a digital-first journey

ADL Director Srushti Adani described the initiatives as the first phase of a broader strategy to deliver a personalised, digital-first experience to travellers.

“In every project we undertake, our objective is to diminish travel-related anxiety for passengers,” she said. “We aim to move beyond standard aggregator offerings, creating a truly personalised experience that makes it a delight to journey through our airports.”

The company has also opened a 150-seater office in Ahmedabad, where teams will focus on building customer-centric solutions that address common travel challenges, including time constraints, lack of awareness of amenities, and long queues.

Adani OneApp: from transactional to experiential

The revamped Adani OneApp will consolidate all airport services into a single platform, offering real-time updates, tailored recommendations, and streamlined processes for travellers. Key features include:

  • Adani Rewards: The first loyalty programme of its kind in the Indian airport ecosystem, covering F&B, retail, car parking, duty-free shopping, and meet & greet services.

  • Seamless lounge experience: Passengers can pre-book lounge access, check card eligibility, and bypass queues through a digital platform.

  • Shopping and dining access: Browse and order from F&B, duty-free, and retail stores, with options like Delivery at Gate, multi-cart orders, and group orders.

  • Travel assistance: Live flight status, instant notifications, and easy Wi-Fi access.

  • Parking convenience: Park & Fly service for smooth vehicle handling.

Setting benchmarks in airport hospitality

By integrating these services into one ecosystem, ADL aims to make airport navigation and amenities more intuitive, helping passengers save time and enjoy a stress-free experience. This move also positions Adani Airports as a leader in digital innovation within the aviation sector.