Mangaluru: Mangaluru International Airport has been recognised by Airports Council International (ACI) World as the winner of the 2025 Airport Service Quality (ASQ) Award for Best Airport at Arrivals – Globally. This marks the second consecutive year the airport has secured the prestigious global honour, following a similar recognition in 2024.
The award reinforces Mangaluru International Airport’s standing among leading airports worldwide for delivering a consistently high-quality passenger experience, particularly in the arrivals segment.
Second consecutive global recognition
The ASQ Awards are regarded as the aviation industry’s most credible benchmark for customer satisfaction. The distinction is based entirely on real-time passenger feedback collected through ACI’s independently administered global survey programme.
In 2025, only six airports worldwide were selected in the Best Airport at Arrivals – Globally category, highlighting the scale and significance of this achievement. The arrivals category evaluates the complete inbound passenger journey, including immigration processes, baggage delivery efficiency, terminal ambience, cleanliness, wayfinding and overall comfort.
By securing the award for the second year in succession, Mangaluru International Airport has demonstrated sustained excellence in managing and enhancing the passenger arrival experience.
Passenger feedback at the core
The Airport Service Quality (ASQ) programme is widely considered the gold standard for measuring airport customer satisfaction. Unlike internal assessments, ASQ rankings are derived directly from passengers who complete surveys at airports worldwide.
The recognition indicates that travellers arriving at Mangaluru International Airport have consistently rated their experience highly across key parameters. This reflects not only infrastructure quality but also the professionalism and responsiveness of frontline staff.
Airport management acknowledged the efforts of operational teams and ecosystem partners whose coordinated approach has contributed to smoother passenger flow and improved turnaround times.
Investments in process optimisation and digital initiatives
The award reflects sustained investments in process optimisation, digital transformation and service training. Enhanced coordination with government agencies, airlines and security personnel has strengthened the overall efficiency of arrivals handling.
Passenger-centric infrastructure improvements and technology-led processes have played a key role in minimising waiting times and ensuring seamless movement through immigration and baggage claim areas.
Mangaluru International Airport is managed by Adani Airport Holdings Limited (AAHL), India’s largest private airport operator. The latest global recognition adds to AAHL’s growing portfolio of internationally benchmarked airports, reinforcing its focus on service consistency, innovation and infrastructure modernisation.
Awards ceremony in Istanbul
The ASQ Awards will be formally presented at the ASQ Awards Ceremony on September 2, 2026, in Istanbul, Türkiye, as part of ACI World’s Airport Experience Summit scheduled from August 31 to September 4.
This year, 100 airports worldwide have been recognised across various categories, with a total of 195 awards to be presented. The global platform will bring together airport leaders and industry stakeholders to share best practices and innovations in passenger experience.
Strengthening its position as a preferred gateway
The back-to-back global recognition further strengthens Mangaluru International Airport’s position as a preferred gateway for domestic and international travellers. The airport continues to align its service standards with global best practices, ensuring that passenger experience remains at the heart of its operations.
By consistently delivering high service quality validated directly by passengers, the airport has demonstrated that regional hubs can compete confidently on the global stage. The second consecutive ASQ win underscores its commitment to operational excellence, customer satisfaction and continuous improvement.