AI has already started replacing voice agents’ jobs. Now, companies are exploring ways to replace the existing computer-generated voice models with synthetic versions of human voices. Truecaller, the widely known caller ID service, is the latest to take this approach with its announcement that it will now allow customers to use its AI-powered Assistant to answer phone calls in their own voice.
Through a collaboration with Microsoft, the Swedish business is able to leverage the Redmond behemoth’s Personal Voice technology, which was unveiled in November as a component of Azure AI Speech.
Truecaller’s Assistant, which is available to paying customers, can mimic users’ voices to answer and greet calls by utilizing Microsoft Personal Voice. This is on top of the preset voice options generated by the system that users can access through the digital assistance feature. This feature assists with answering calls, screening incoming calls, taking messages, responding on your behalf, and even recording calls.
Truecaller users need to record a script of a few seconds in their own voice to create a digital copy after giving their consent. This allows the Assistant to start answering calls in the digital version of your voice.
“We firmly believe that the personal voice feature will revolutionize the way our users manage their calls and elevate their overall experience with Truecaller Assistant. We look forward to further exploring the potential of AI-powered voice technologies in partnership with Microsoft and delivering even more innovative solutions to our global user base,” said Raphael Mimoun, product director and general manager, Truecaller Israel, in a statement.
The personal voice feature on Truecaller’s Assistant will be rolling out over the next few weeks, starting with the U.S., Canada, Australia, South Africa, India, Sweden and Chile. It will initially be available to public beta users and later to all users in the eligible markets.
