Blinkit has quietly launched a pilot emergency service aimed at delivering ambulances within 10 minutes in Gurugram—a mission founder and CEO Deepinder Goyal calls one of the company’s “hardest and most resource-intensive” efforts to date.
The initiative began earlier this year with just five ambulances. It has now grown to 12 vehicles stationed across six depots, covering nearly half the city. So far, the Blinkit Ambulances project has responded to 594 calls, half of which were critical emergencies. The company claims that in 83% of these cases, ambulances reached patients within 10 minutes.
Goyal pointed out a troubling trend: people often hesitate to call ambulances in emergencies, fearing they’ll be too slow. Many instead use personal vehicles or ride-hailing services. This insight, he said, strengthened Blinkit’s resolve to rebuild trust in professional emergency response.
To address quality of care, Blinkit is investing in an in-house paramedic training program. The goal is to ensure that responders not only provide urgent medical aid but also deliver it with empathy and professionalism.
“Blinkit Ambulances isn’t just a project,” Goyal shared on X (formerly Twitter). “It’s a responsibility. We won’t stop until every person believes that life-saving help is just 10 minutes away.”
The pilot is part of a broader push by Blinkit to expand its impact beyond rapid grocery delivery—and into services that save lives.