A Bengaluru resident, Adithya Venkatesan, voiced his dissatisfaction with car rental company Zoomcar on social media, labeling it a “straight-up scam” and urging others to avoid using their services due to alleged fraudulent practices. Here’s a summary of the incident:
Customer Complaint:
Adithya Venkatesan posted a complaint on social media platform X, accusing Zoomcar of deceptive practices. He claimed that the company added a verification step after payment, and if the verification failed, customers were left without recourse for resolution or refunds.
Response from Zoomcar:
In response to Adithya’s complaint, Zoomcar clarified that his profile was rejected due to a discrepancy between the face on his driver’s license and the uploaded selfie. They acknowledged the cancellation of his booking and assured him of a full refund, which was initiated promptly.
Your profile verification was rejected for uploading a picture of one person and the driving license of another. We don’t allow guests with failed profile verifications to begin their trip keeping the safety of both guests and hosts to avoid misuse of our services. https://t.co/eyd0dOPHEx
— Zoomcar (@Zoomcar_India) April 12, 2024
Customer Reactions:
In the comments section of Adithya’s post, other users shared their experiences with Zoomcar. While some echoed his sentiments and vowed never to use the service again, others shared positive experiences and commended Zoomcar’s customer service.
Conclusion:
The incident highlights the importance of customer feedback and prompt resolution of grievances by service providers. Despite encountering negative feedback, Zoomcar’s response and refund issuance demonstrate a commitment to customer satisfaction and accountability.
