New Delhi: Multiple mistakes such as lack of proper communication, coordination, reconciliation, and confirmation resulted in a highly avoidable situation, aviation regulator DGCA noted in the incident of a Go First flight leaving behind 55 passengers in the passenger coach at Bengaluru airport.
The DGCA on Tuesday issued a show cause notice to an account manager or Chief Operation Officer of Go First airline as to why enforcement action should not be taken against them for dereliction of their regulatory obligations.
The incident of Go First flight G8-116 on sector Bengaluru-Delhi leaving behind 55 passengers in the passenger coach at the Bengaluru airport on Monday came to the notice of the DGCA, and it sought an incident report on the same day.
A senior DGCA official said that as per regulations, the airline concerned is responsible to ensure adequate arrangement for ground handling, preparation of load and trim sheet, flight dispatch and passenger or cargo handling and also ensuring that all the ground handling staff engaged in passenger handling undergo periodic soft skill training for sensitisation, courtesy, behaviour and procedures for assisting the passengers.
However, the regulator found that airline failed to comply with the relevant regulations in the case.
While issuing showcause notice, the aviation regulator has given two weeks time to reply. “To follow the principles of natural justice, they have been given two weeks time to submit their reply to DGCA and based on that further action will be taken,” said the DGCA.