News Karnataka
Wednesday, September 27 2023

UP Power consumers can claim compensation for service faults

UP Energy Minister warns against power outages
Photo Credit : IANS

Lucknow:  Electricity consumers in Uttar Pradesh will now be able to legally claim compensation for a default in the delivery of services by UP Power Corporation Ltd (UPPCL).

The UPPCL implemented the law made in this regard by the UP Electricity Regulatory Commission (UPERC) more than three years ago.

“UPPCL chairman M. Devraj has informed the UPERC that the corporation has implemented the compensation law through online software in the entire state,” a UPERC official said.

According to the order issued by Devraj in this regard, consumers can register their complaint about a service default as well as their compensation claim on the corporation’s 1912 toll-free number, in case the complaint is not resolved within the specified timeframe.

“The compensation number will be generated online separately to the consumer concerned and the claim too will be processed online. Compensation will be provided to all eligible complainants within a maximum of 60 days from the date of lodging the complaint,” the UPPCL chief said in his order.

The Standard of Performance Regulations was notified by the UPERC in December 2019, fixing the maximum time for the delivery of services.

It also prescribed fines be imposed on discoms in case of a default.

As part of the Regulation, standards of performance will form the basis to measure performance against the standards for the licensee in providing service and ensuring that distribution companies meet minimum standards which are necessary from the perspective of consumers.

The amount of compensation claimed by consumers will be different for different service defaults.

The UP Rajya Vidyut Upbhokta Parishad president, Awadhesh Kumar Verma said that the implementation of the law will help consumers get better and time-bound services.

“We had been demanding the execution of the compensation law by discoms for a long time,” Verma said.

Share this:
Support NewsKarnataka's quality independent journalism with a small contribution.

How useful was this post?

Click on a star to rate it!

Average rating 0 / 5. Vote count: 0

No votes so far! Be the first to rate this post.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Editor's Pick

Find the best odds at 10Cric and IPL Betting 2023! Signup today and get up to a 100% deposit bonus.

To get the latest news on WhatsApp